Please note that if you reside outside the UK you will not pay VAT upon purchase but will be liable to pay import duties once the piece has entered that country’s customs process. The receiver is always liable to pay for these costs, bar exceptional circumstance.
Once the work has entered the customs procedure you will be contacted to settle the outstanding duties, if you are not reachable the package is liable to be returned to sender and or/ storage fees may be applied to the duties payable. If you cannot reach a customs representative, please contact us directly and we will endeavour to help.
Due to the import/export process, it is vital that the details given when making the purchase are accurate, as problems can arise if personal details differ at all from those originally given. This too can lead to the rejection/return of your work to sender. Upon which, you will be liable to pay a second shipping fee.
How do we ship your prints?
Prints are carefully wrapped in acid-free tissue paper and flat-packed in cardboard to ensure the print stays in pristine condition throughout transit. Some editions (sculptural or particularly delicate artworks) may necessitate crating, which can alter the cost. We take great care in packaging the works to ensure each delivery arrives with you safely.
How long does shipping usually take?
Prints are normally dispatched within 14 days and shipping usually takes between 3 to 5 business days, depending on where you are based. Once your artwork has been shipped, you will be notified via email that your purchase is on its way and provided with tracking details so can keep an eye out on your piece.
If you have any queries regarding a shipment, please get in touch at firstname.lastname@example.org and we will be happy to help.
Where can I collect my print?
If you have opted to collect your print, simply contact us to make an appointment to pick up your new acquisition from Unit London's Mayfair gallery. We kindly request at least 48 hours notice so that we can ensure your print is ready and waiting for you. Unit London is located at 3 Hanover Square and is only a two minute walk from Oxford Circus Tube Station.
On arrival, just inform the front desk that you are here to collect your print and they will be happy to help. The gallery is open Monday to Saturday from 10am to 7pm and on Sunday from 12pm to 6pm.
Do you take refunds?
We do not offer refunds unless there is probable cause for the piece to be returned (eg. damage). If you have purchased a piece from our Apparel range, you will be be able to return the piece and receive a full refund as long as the return is made within two weeks of purchase and that the Apparel piece is returned to us in perfect condition. If you are unsure about our Return policy, please see our Terms and Conditions or get in touch with one of our team at email@example.com.
What if my print is damaged?
In the exceptional circumstance that a print is damaged during transit, please contact us immediately at firstname.lastname@example.org. We will do our utmost in order to replace your print where circumstances allow or will offer you a full refund for the print. Please note that if your print arrives damaged, you will be asked to provide sufficient evidence; including but not limited to photographic evidence, videos, written accounts, etc. Please note that, if you opt to collect your print from us at the gallery and have signed the Artwork Release Form, you are liable for any future damage to the work. Please see our Damaged Artwork policy on our Terms and Conditions page for more information.
Do you re-release print editions?
No - most of our releases are Limited Edition, which means that we do not re-release once they have sold out. We offer a selection of prints which are 'unlimited' in nature, but these are clearly marked as such. If you have any questions or an edition that caught your eye but isn't immediately available to purchase, please get in touch with us and we will do our best to source the work for you.
Are the prints signed by the artist?
Yes - all of our prints are signed and numbered by the artist.
Can I request a particular edition number?
In order to request a particular edition number, please get in touch with us directly at email@example.com before placing your order. Please also be aware that although we will do our best, this may not always be possible.
Can I get my print framed through Unit London Editions?
Though we do not currently provide framing or framing liaison services at the gallery, we are more than happy to supply a recommended list of trusted framers based on your price point, location, and design requirements! We are also happy to advise on design where desired. Please get in touch with one of the Editions team at firstname.lastname@example.org for the above.
Do you provide Certificates of Authenticity with your Artworks?
We do not provide Certificates of Authenticity. The artist signature on the piece as well as the invoice provided by the gallery upon purchase of the work is sufficient to confirm the Authenticity of the work. If you have any queries regarding Certificates of Authenticity, please get in touch with our Editions team at email@example.com and we will be more than happy to help.
If you have any further questions that haven't been answered on this page please get in touch with our Editions team and we will happily answer and questions.